教程視頻-CBT Nuggets – ITIL Intermediate Lifecycle: CSI
CBTNuggets-ITIL®IntermediateLifecycle:CSI
.MP4,AVC,1000kbps,1280x720|English,AAC,128kbps,2Ch|49Lessons|9hours|2.33GB
Instructor:ChrisWard

ContinualServiceImprovement

ThisITIL®Intermediate-leveltrainingwithtrainerChrisWardhelpsprepareyoutotaketheITIL-CSIexamwhilelearningtheprinciplesofITSMinregardstocontinualserviceimprovement.

Recommendedskills:

ExperiencewiththeInformationTechnologyInfrastructureLibrary(ITIL®)frameworkandatleasttheITIL®Foundationslevelcertificate.
SomeexperienceinanITserviceproviderorganizationsuchasservicedesk/helpdesk,ITconsulting,etc.

Recommendedequipment:

None

Relatedcertifications:

ITIL®IntermediateLifecycle–CSIcertificate.

Relatedjobfunctions:

Systemsadministrator
Networkadministrator
CSImanager
ITprojectmanager

ContinualServiceImprovementiswidelyregardedasthetoughestoftheITIL®IntermediateLifecyclemoduleexams.However,itisoneofthemostimportantLifecyclestagesasitfocusesonimprovingtheITservicesthatyourorganizationprovides.ThisNuggetcoursewillhelpyouunderstandthepurposeandbusinessvalueofCSI,learnthemethodsandtechniques,integratewithotherITIL®Lifecyclestages,andprepareyoutotaketheIntermediate-levelexamassociatedwithCSI.Makesureyoutakeplentyofnotesaswebeginajourneyto"continuallyimprove!"